COVID-19 Update

Here on Vancouver Island, we are reopening the office in the safest, smartest way possible. We look forward to being able to see you all soon.

Covid-19 Update

Our commitment to you.

To Our Valued

Patients & Parents

As COVID-19 cases flatten in BC, especially here on Vancouver Island, we are reopening the office in the safest, smartest way possible. We look forward to being able to see you all soon.

To prepare for reopening, we have made some structural changes, as well as creating new protocols in the office to help make things safer for our patients and ourselves.

Structurally, we:

  • We have installed counter partitions at the reception desk.
  • Separated and enclosed all operatories.
  • Installed high volume fans creating a negative pressure environment to help reduce any spread of aerosols.
  • Installed UV air purifier.

For all patient visits, we:

  • Perform a risk assessment and screen all patients in advance of the appointment and upon arrival at the clinic.
  • Observe meticulous hand hygiene practices throughout the day and hand washing before putting on PPE or handling anything that the patient may handle.
  • We wear appropriate personal protective equipment during appointments and interactions with patients and their environment, such as gloves, N95 masks, face shields, and surgical gowns, as required.
  • We have extra staff to assist the hygienist with suction to reduce aerosols during routine cleanings.

Between patient visits, we:

  • Clean, disinfect and sterilize all instruments.
  • Wipe all operatory surfaces with disinfectant.

In the reception area, we:

  • Disinfect all counters and surfaces.
  • Make antibacterial hand rub available.

Daily, we:

  • Clean and disinfect high touch wall features (light switches, thermostat, door handles, ledges, etc.)
  • Clean and disinfect floors and all areas, including reception, waiting room, bathrooms, and all operatories.

We keenly recognize our shared obligation and duty to minimize the spread of COVID-19 and to protect the health and wellbeing of our patients, staff and the broader community. We strive for the highest standard of infection prevention and control measures and we strongly believe that with sufficient protective measures in place, a dental practice represents a safe and low-risk environment for our patients.

Please continue to be smart and safe this summer, and we will look forward to seeing you in the office!

Warmest Regards,
Dr. Chen and Metral Pediatric Dental Team